Reviews - Service Master Restoration & Cleaning, Houston TX

ServiceMaster Restoration & Cleaning : Testimonials

Water Damage – Sewage Loss

Rating: , Review by W. V.
February 13, 2019

Thank You Andrew, until I can figure out a better way to say it, your guys did an incredible tough job with the best work attitude we’ve ever seen, don’t know how to put in words how much we appreciate ALL the help.

Thank You, Thank You!

May God Bless You All, and keep you safe in your travels.

Water Damage – Pack Out

Rating: , Review by S. B.
November 1, 2018

Fantastic & thorough job! Everyone was so nice & so accommodating. Thank you!

Property Restoration – Unpacking

Rating: , Review by D. C.
October 17, 2018

Anitra and Amanda. Both girls did a fantastic job unpacking and putting my house back in order. They did more than expected.

Packing and Cleaning

Rating: , Review by C. M.
August 31, 2018

Thank you for sending such a professional and very well managed team into our home to do an excellent job of packing our belongings and cleaning the entire east side of our home. They were each kind, friendly, patient, helpful and fast!

Damage restoration

Rating: , Review by M. B.
August 28, 2018

Wonderful job – couldn’t ask for better service. Thanks.

Cleaning

Rating: , Review by E. R.
August 22, 2018

In our opinion this was an excellent crew that was professional and respectful to me and my wife. They must have been your elite and best of the best crew. Thank you.

Restoration and Cleaning

Rating: , Review by E. R.
August 18, 2018

Great service! Very satisfied with the work.

Damage restoration

Rating: , Review by R. C.
April 31, 2018

Everything was well done, attention to detail and professional. Highly recommend team and Daisy.

Damage restoration

Rating: , Review by R. C.
April 31, 2018

Everything was well done, attention to detail and professional. Highly recommend team and Daisy.

Review by J. R., Houston, Texas
April 2, 2018

Damage restoration

Rating 5

To whom it may concern, Please be advised, I am a current customer of your company that has suffered a tragic incident in my home that required the complete remediation, restoration, and renovation of my structure and property. As a woman of fortunate privilege I have patronized service businesses with the highest global standards for customer service and satisfaction. During my traumatic incident your company under the leadership of Daisy Mae was responsible for the remediation, restoration, and preservation of my personal property. On many occasion in my life I have written letters to complain of service deficiencies. For the first time, I am compelled to write a letter of accommodation. Daisy Mae, as a representative of your company, has been an absolute delight to work with. She came into a highly stressful and emotional situation and dealt with my personal property as if it were her own. Daisy Mae respectfully tasked an amazing team of individuals with general like precision and grace. Within a short period of time Daisy Mae and her team were able to catalogue, remove, and deliver my personal belongings into a secure facility for restoration and storage until my home is finished renovation. Of course, quick action is to be expected from a professional in her field however the manner in which she took “charge” and “CARE” is what set her above any standard of customer service I have ever experienced. Thank you for having such an amazing woman in your employ. While this circumstance was definitively tragic Daisy Mae was able to significantly negate the trauma!!!

Water damage restoration

Rating: , Review by I. M.
March 14, 2018

The SM Techs that came to my home Andrew and Steven were great to work with and were very knowledgeable and came up with a effective drying solution for my home. Also the 1st crew led by Andrew did a good job of cleaning up after cutting the loose Sheetrock and cutting holes in the Sheetrock so that the Sheetrock would dry out. Overall SM did a great job.

Furniture and house cleaning

Rating: , Review by G. M.
February 28, 2018

I want to thank everyone at ServiceMaster for taking care of me and my house in such a great manner. It has been my pleasure to have Daisy Mae and her crew to take care of my furniture and home 2 times. They are the best.

Damage restoration

Rating: , Review by M. R.
February 23, 2018

There’s not enough space to say all the good things about Daisy Mae’s crew. Of all the contractors, ServiceMaster was the most professional, knowledgeable, courteous, thorough, and punctual of all the groups. Thank you. Sincerely M. & R.

Damage restoration

Rating: , Review by P. R., TX 77345
January 24, 2018

Excellent service. Competent and very thorough.

servicemaster houston review jan 2018

Water damage restoration

Rating: , Review by T. H.
January 10, 2018

I was pleased to find the crew so polite and industrious. The project manager was precise and attentive to detail, and kept me informed. Thank you.

Fire damage restoration review

Fire damage restoration

Rating: , Review by M. M.
January 3, 2018

The crew and customer service level was phenomenal! Beyond expectation! The care and concern they showed was excellent. Very professional and courteous. Highly recommend! More than impressed!!!

More Reviews

January 2, 2019

P.A.J.
Conroe, TX

Real proffesional. Take lot a time and check everything is okey

Report a concern

December 12, 2018

C.W.
Kingwood, TX

All Kingwood Service Master we efficient and helpful, going out of the way to explain the process as well Stephen went out of the way to help my husband who has Parkinson's and was frustrated that he could not do more this was a bigger job that any one individual could do. That was very helpful!

Report a concern

October 13, 2018

V.C.
Houston, TX

Very good service was provided very professional thanks for your service.

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ServiceMaster Restoration & Cleaning

4.4

Susan Thompson

21:07 01 Sep 18

I’ve had the pleasure of using ServiceMaster in Kingwood TX on 3 separate occasions. Their work is superb. They are very professional, knowledgeable, trustworthy, friendly, and prompt in providing service to their customers. I will always call them first when disaster strikes! In addition, they clean up after themselves! Thank you to the ServiceMaster Team in Kingwood TX. You have helped me a lot during stressful times

Ottavio Nero

14:14 08 Jun 18

We had a pipe break in our home. I called Service Master at 8:30 PM and they were on-scene by 10:30! They moved furniture, removed remaining water and set fans. The team was efficient and very sensitive to handling our belongings with care. Service Master was there when we needed them!

Austin Weir

18:01 07 Mar 18

We hired Service Master to do some work after our home had a bit of water damage. All the work they did regarding the cleanup and treatment was done well. However, during the process they broke a piece of marble in our bathroom. Long story short, the first attempt at a repair was with a non-matching piece of marble that they tried to convince us was the same. They ultimately came clean and made the excuse that they couldn’t buy a partial piece of the marble that we had. After the first attempt, they went totally silent. After 8 weeks of not hearing from them we reached out. We were told they were getting the marble cut and it would be ready soon. After that exchange, another 6 weeks went by. Finally, another person reached out and the whole process started over. I requested that they simply walk away from the job or offer me a discount (both options were refused). After another couple of weeks of back and forth, they finally came out and repaired the marble with a matching piece. This was two week engagement that lasted over 5 months while they gave us the runaround.

Di Mansfield

23:11 23 Sep 17

During this critical time in the Houston area, I was able to count on ServiceMaster for an emergency before total damage occurred. ServiceMaster responded promptly. With crews already maxed out completing flood remdiation, I was able to get a crew dispatched the same day, preventing a total loss of the entire downstairs due to water. Thank you ServiceMaster for your courtesy, response and prompt, excellent service!

Anne-Marie Singletary

17:46 28 Jun 17

I had a leak in the upstairs bathroom that caused damage to the first floor. We were very concerned about the extent of the damage and mold growth. ServiceMaster came out to the house the same day I called, tested for moisture in-between the floors, and took the time to do a thorough investigation. Luckily, there was no additional moisture or cause for concern. It really gave us peace of mind. I really appreciate them coming out quickly and looking into the issue. Great customer service!

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