Reviews - Service Master Restoration & Cleaning, Houston TX

ServiceMaster Restoration & Cleaning : Testimonials

Water Damage Restoration – Apartment Building

Rating: , Review by C. B.
January 21, 2020

I just wanted to compliment the guys that worked here the past couple weeks. They are so polite, hardworking.
Especially Blake. He is great!
Just letting you know and thanks for Kenneth coming to get equipment. Was great to see him.

Cyndi B.
Property Manager

Property Restoration

Rating: , Review by J. P.
December 31, 2019

Carmen, supervised by Daisy Mae have done an excellent job of packing and unpacking my china & glass. Their care has been impressive.

June P.

Property Restoration

Rating: , Review by J. C.
November 1, 2019

Awesome crew! They went over and beyond moving my VERY heavy player piano back in place. They also found a (to me) valuable medallion that my father flew on his space flight. It has been missing for 23 years — stuck in my dresser. They were fast, attentive, and very helpful!

Jennifer

Flood Damage Restoration

Rating: , Review by C. M.
November 11, 2019

I recently flooded during Hurricane Imelda. We had called around to multiple companies to get help to dry the house as fast as possible. ServiceMaster went above and beyond with how quickly they were able to help me out. The service was absolutely amazing as they brought all the equipment and set it up. They answered any questions I had and made me feel comfortable with what we were doing was best for my home. I highly recommend them.

C. Mitchel

Water Damage Restoration

Rating: , Review by J. C.
October 25, 2019

We are very much impressed with the professionalism of your service technicians and their responsiveness to our calls. Your technicians went above and beyond even coming out late at night so they can protect my home from any additional damage due to incoming rain. We will recommend you for sure!

Regards,

J CASTRO

Property Restoration

Rating: , Review by E. B.
July 23, 2019

This team of workers performed an excellent job. Therefore my spout out to “Margaret, Bertha, Carmen, Carlos, Murl, Anitra for a fantastic work throughout our beginning & ending of floor transition. Thank your company and I will recommend you to others.

Service Master Co. employees all were very professional with their services. They informed me of their findings when there was items found broken. However they didn’t damage anything throughout the house. I am very pleased with this companies services. High quality.

E Bailey

Fire Damage Restoration

Rating: , Review by C. M.
May 20, 2019

You may have heard about the Houston house fire of Space Shuttle Challenger astronaut Ronald McNair’s widow on the news or Inside Edition. Her name is Cheryl McNair, and she was kind enough to share her story with us. She was so impressed with the rapid response of our ServiceMaster staff. She also appreciated the personal attention from Project Manager Daisy Mae Sheker who helped give her back the cherished memories of her husband and her home.

Flood Damage – Broken Pipe

Rating: , Review by D. G.
April 26, 2019

THE DAISY MAE TEAM …

Margaret, Crew Chief
Efren, Carmen, Anitra, Steven and Carlos

On February 8^th, AAA insurance called Service Master to assist us with a broken pipe that had flooded our home. This team worked tirelessly for about four days assisting us with all of our belongings.

We were extremely impressed with all of the attention they paid to every detail in our home. Although it was their job to see that the work was accomplished, we felt as if they went out of their way to assist us in anyway they possibly could!

We would highly recommend The Daisy Mae Team / Service Master Restoration, without any hesitation, to all of our friends and family in the future!

Thank you guys!

Dee & Kermit G
Conroe, TX

Water Damage – Sewage Loss

Rating: , Review by W. V.
February 13, 2019

Thank You Andrew, until I can figure out a better way to say it, your guys did an incredible tough job with the best work attitude we’ve ever seen, don’t know how to put in words how much we appreciate ALL the help.

Thank You, Thank You!

May God Bless You All, and keep you safe in your travels.

Water Damage – Pack Out

Rating: , Review by S. B.
November 1, 2018

Fantastic & thorough job! Everyone was so nice & so accommodating. Thank you!

Property Restoration – Unpacking

Rating: , Review by D. C.
October 17, 2018

Anitra and Amanda. Both girls did a fantastic job unpacking and putting my house back in order. They did more than expected.

Packing and Cleaning

Rating: , Review by C. M.
August 31, 2018

Thank you for sending such a professional and very well managed team into our home to do an excellent job of packing our belongings and cleaning the entire east side of our home. They were each kind, friendly, patient, helpful and fast!

Damage restoration

Rating: , Review by M. B.
August 28, 2018

Wonderful job – couldn’t ask for better service. Thanks.

Cleaning

Rating: , Review by E. R.
August 22, 2018

In our opinion this was an excellent crew that was professional and respectful to me and my wife. They must have been your elite and best of the best crew. Thank you.

Restoration and Cleaning

Rating: , Review by E. R.
August 18, 2018

Great service! Very satisfied with the work.

Damage restoration

Rating: , Review by R. C.
April 31, 2018

Everything was well done, attention to detail and professional. Highly recommend team and Daisy.

Damage restoration

Rating: , Review by R. C.
April 31, 2018

Everything was well done, attention to detail and professional. Highly recommend team and Daisy.

Review by J. R., Houston, Texas
April 2, 2018

Damage restoration

Rating 5

To whom it may concern, Please be advised, I am a current customer of your company that has suffered a tragic incident in my home that required the complete remediation, restoration, and renovation of my structure and property. As a woman of fortunate privilege I have patronized service businesses with the highest global standards for customer service and satisfaction. During my traumatic incident your company under the leadership of Daisy Mae was responsible for the remediation, restoration, and preservation of my personal property. On many occasion in my life I have written letters to complain of service deficiencies. For the first time, I am compelled to write a letter of accommodation. Daisy Mae, as a representative of your company, has been an absolute delight to work with. She came into a highly stressful and emotional situation and dealt with my personal property as if it were her own. Daisy Mae respectfully tasked an amazing team of individuals with general like precision and grace. Within a short period of time Daisy Mae and her team were able to catalogue, remove, and deliver my personal belongings into a secure facility for restoration and storage until my home is finished renovation. Of course, quick action is to be expected from a professional in her field however the manner in which she took “charge” and “CARE” is what set her above any standard of customer service I have ever experienced. Thank you for having such an amazing woman in your employ. While this circumstance was definitively tragic Daisy Mae was able to significantly negate the trauma!!!

More Reviews

January 15, 2020

Alvin Hutchins
Crosby, TX

This is the second time that I have used them. They did a grat job both times. I will gladly recommend them.

Report a concern

January 11, 2020

T.B.
Spring, TX

Fast service and good communication

Report a concern

December 31, 2019

S.D.
Houston, TX

Great staff. Good quality work.

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ServiceMaster Restoration & Cleaning

4.5

Corbin Mitchell

16:38 06 Nov 19

I recently flooded during Hurricane Imelda. We had called around to multiple companies to get help to dry the house as fast as possible. ServiceMaster went above and beyond with how quickly they were able to help me out. The service was absolutely amazing as they brought all the equipment and set it up. They answered any questions I had and made me feel comfortable with what we were doing was best for my home. I highly recommend them.

Trish Workout

02:00 08 May 19

Service Master did an amazing job with my flood restoration case. The representative (Daisy Mae) was very professional, courteous and compassionate during this difficult time. She was very attentive to detail and patiently answered all of my questions. I highly recommend Service Master.

Amy Kelly

16:50 12 Apr 19

The service I received was outstanding. I called the main number and was told a local representative would call me back. Less than 15 minutes later, I received a call from my local branch and was told a technician would be at my home that afternoon. The technician called to tell me when he would arrive and he arrived promptly at that time. From the time I called to the time a technician was in my home, it was less than 2 hours. The technician was professional, efficient and explained my options thoroughly. He completed the work independently and efficiently and informed me when he would return. I was extremely pleased with the service.

Es Castro

19:54 26 Mar 19

I would definitely recommend ServiceMaster of Kingwood! DaisyMae was great from start to finish. She assisted in every way possible and was always on time for every meeting. She is amazing and did an excellent job at helping me understand this whole process. I just want to let you know what an exceptional team you also have in Margaret, Anitra, Carmen, Steven, and Dominic. They all provided exemplary customer service and professionalism. You are blessed to have them on your team and my experience was even more satisfying because of these individuals. I hope you recognize them in some way as they did an extraordinary good job! Thank you ALL for your hard work and dedication to ensuring that it was an easy and smooth process. I couldn't ask for a better team! A++++ in Customer Service!

Katherine Wilson

11:38 23 Feb 19

Awful service. This people left the dirt from the carpet in my kitchen sink where i wash dishes... So disgusting. They used my bathroom for personal used and and left the water running the entire day and night. Since they came my house smell humidity. ... I dont recommemd this company at all

Alberta Collins

02:13 20 Feb 19

KingwoodServicemaster restoration and cleaning crew did an awesome job on my house. I am more than pleased and I recommend them to everyone.

Robin Martinez

14:50 30 Jan 19

ServiceMaster is known for remediation after a disaster so who better to call for preventative maintenance recommendation than your local pro! I called ServiceMaster for a recommendation to have our home's dryer vent cleaned out and as good luck would have it this was a maintenance service they could provide. The technician was on time and professional. This home maintenance project is so important to prevent fires. Better to call ServiceMaster for maintenance instead of remediation! I'll call again next year.

Susan Thompson

21:07 01 Sep 18

I’ve had the pleasure of using ServiceMaster in Kingwood TX on 3 separate occasions. Their work is superb. They are very professional, knowledgeable, trustworthy, friendly, and prompt in providing service to their customers. I will always call them first when disaster strikes! In addition, they clean up after themselves! Thank you to the ServiceMaster Team in Kingwood TX. You have helped me a lot during stressful times

Ottavio Nero

14:14 08 Jun 18

We had a pipe break in our home. I called Service Master at 8:30 PM and they were on-scene by 10:30! They moved furniture, removed remaining water and set fans. The team was efficient and very sensitive to handling our belongings with care. Service Master was there when we needed them!

Austin Weir

18:01 07 Mar 18

We hired Service Master to do some work after our home had a bit of water damage. All the work they did regarding the cleanup and treatment was done well. However, during the process they broke a piece of marble in our bathroom. Long story short, the first attempt at a repair was with a non-matching piece of marble that they tried to convince us was the same. They ultimately came clean and made the excuse that they couldn’t buy a partial piece of the marble that we had. After the first attempt, they went totally silent. After 8 weeks of not hearing from them we reached out. We were told they were getting the marble cut and it would be ready soon. After that exchange, another 6 weeks went by. Finally, another person reached out and the whole process started over. I requested that they simply walk away from the job or offer me a discount (both options were refused). After another couple of weeks of back and forth, they finally came out and repaired the marble with a matching piece. This was two week engagement that lasted over 5 months while they gave us the runaround.

Di Mansfield

23:11 23 Sep 17

During this critical time in the Houston area, I was able to count on ServiceMaster for an emergency before total damage occurred. ServiceMaster responded promptly. With crews already maxed out completing flood remdiation, I was able to get a crew dispatched the same day, preventing a total loss of the entire downstairs due to water. Thank you ServiceMaster for your courtesy, response and prompt, excellent service!

Anne-Marie Singletary

17:46 28 Jun 17

I had a leak in the upstairs bathroom that caused damage to the first floor. We were very concerned about the extent of the damage and mold growth. ServiceMaster came out to the house the same day I called, tested for moisture in-between the floors, and took the time to do a thorough investigation. Luckily, there was no additional moisture or cause for concern. It really gave us peace of mind. I really appreciate them coming out quickly and looking into the issue. Great customer service!

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